All Sales Are Final
At NatsVault, every item is made to order specifically for you. Because of this, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed.
Defective or Damaged Items
If your item arrives defective or damaged, we will gladly replace it. To be eligible for a replacement, you must contact us within 7 days of delivery.
Please email hello@natsvault.com with the following:
- Your order number
- Clear photos showing the defect or damage
- Whether you’d like a replacement of the same item
Non-Returnable Items
Since all items are custom-made, we do not accept returns on any products, including but not limited to:
- Apparel with incorrect size selection by the customer
- Gift cards
- Sale items
Shipping Issues
If your order is lost in transit or arrives late due to carrier delays, we will work with the shipping carrier to resolve the issue, but we do not offer refunds for delays once an order has shipped.
Order Cancellations
Once an order is placed, it cannot be modified or canceled. Please double-check your items and sizing before confirming your order.
Need Help?
If you have questions about your order or an item that arrived damaged, contact us at hello@natsvault.com. We’re happy to help resolve any issues related to quality or fulfillment errors.